Privacy Notice
We value your privacy at SeaGrassMistVale
Data We Gather
When you reach out to us for corporate floral arrangements or gift services, we gather information you provide willingly. This includes your full name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details at checkout, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery timelines, and budget needs. This helps us provide tailored service that meets your business requirements.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
SeaGrassMistVale respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We handle your personal data with care and deploy suitable technical and organizational controls to safeguard it. This encompasses safe data storage, encrypted messaging, and restricted access to personal information inside our company.
Secure Storage
Your data is kept in protected systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive transmissions are encrypted to shield information as it moves between your browser and our infrastructure.
Limited Access
Access is restricted to staff who require the data to deliver services.
While we employ strong security measures, no method of online transmission is entirely risk-free. We regularly update our security practices to counter evolving threats.
Your Privacy Rights
You hold significant rights over your personal data. In line with applicable law, you may request access, correction, deletion, or restricting how your information is used.
To exercise these rights, contact us using the details at the policy's end. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention times vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: roughly two years after the last service contact
- Financial transaction records: about six years to satisfy tax and accounting rules
- Site analytics data: around twenty-four months for service improvement analysis
- Marketing opt-out preferences: until you unsubscribe or twenty-four months of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our platform. Cookies help us recall your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. Note that turning off certain cookies may affect how the site works. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site might include links to third-party websites or services. This privacy policy covers only SeaGrassMistVale and the site we operate. We are not accountable for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When notable updates occur, we will modify the "Last Updated" timestamp at the top of this policy.
Please take a moment to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
SeaGrassMistVale Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.